For companies, employee training on the latest techniques and skill sets within their respective industries has become a primary challenge. Depending on the structure of your company, some employee training programs will work better than others. Consider the following training methods suggested by Zealifi, a training and consulting company with a focus on quality service in the hospitality industry.
1. Mobile Training Applications
There are a wide variety of training specialties to choose from on mobile training apps, and ways to use them. For example, the app, DesignJot, was created with instructional designers and performance consultants in mind. It lets them create a training package suited to specific tasks.
Or you can utilize an app called SkillPill whose name implies what it actually does: offers “pill-sized” or short training videos for your employees to view on their phones or tablet. The videos can be customized on this app to suit training in customer service, sales, managerial or marketing techniques.
Make sure the app can be used on all types of mobile devices including Android, iOS, Windows, and even Blackberry. Additionally, choose an app that allows for saving a course to view it offline, note taking ability, bookmarking, and to upload their own files if it is applicable to the training. Lastly, mobile apps are a convenient and efficient way to keep employees skilled and up-to-date on the latest innovations within your industry.
Some apps for employee training are even free. Here are a few training apps to consider depending on your needs:
- Educreations Interactive Whiteboard
- Skill Pill
- ASTD Trainer’s Toolkit
- Blackboard Collaborate Mobile
2. E-Learning or Online-based Training Techniques
This type of staff training is usually done both onsite as well as allowing the employee to continue the training at their own pace at home. This way, the employee is not taking up day after day in the work environment for training purposes. It is also effective employee training because these type of employee training techniques tend to have the result of better retention of information.
It allows for instantaneous results and with little or no managerial supervision. The design is one of individual learning with instructions throughout each step of the process. It can be delivered as a CD-ROM, a downloadable E-book with text and graphics, audio with animation or any other type of video display, and even as a three-dimensional, interactive process.
This is a great tool for employees who are employed doing hands-on work and need to learn a new technique and need to read about it and also view the process. This type of training can also be a supplemental part of any other type of hands-on training or in-class training that occurs within the company.
3. Hands-on Training
These type of employee training programs work best when there is a need to demonstrate or role-play a technique that you want your employees to incorporate into their duties. It is the best way for a manager to assess an employee’s performance and level of skill during the training process in order to work closely with individual employees to improve upon their techniques and skill set.
It is also a staff training program that is supposed to approximate in the closest possible way, the actual work setting that the employee will be engaged in on a daily basis. So, training models are based on actual working conditions and scenarios that the employee will encounter. Typically, a team that designs these programs gives the employees very specific directions on what they will be asked to do, and then the instructor observes and critiques each employee on their performance and how to improve their technique.
This works well for any company who is customer service oriented or is training salespeople to sell a product or service.
4. Classroom Training
This type of employee training is the old stand-by method used most often in divisional meeting rooms. It is the tried and true seminar setting with a whiteboard for presenting key points and showing specific visuals on a screen through PowerPoint presentations or storyboards.
Typically, it is used for introducing the implementation of new structures or procedures which an entire division needs to be aware of and how it will affect their work individually. It also allows for open discussion and immediate feedback that online or app training does not necessarily offer. It could include training videos that are interactive within the scope of the presentation. Also, it allows managers and other decision-makers to retrieve data immediately from employees regarding how they feel about a new technique or procedure that will be implemented.
5. Webinar Training
This staff training is much like classroom training, but it has the flexibility of including employees from all over the world. It is like e-learning as well in the sense that it can be done as a group or individually.
An instructor can create a specific training program, conference it to a room of employees or individual staff at home or at their work cubicle, and give each their own set of objectives to achieve. Then, the instructor will receive the results immediately and be able to pass them on to management or others who are measuring the results within the company or a hired firm.
It is suggested that webinars be as interactive as possible in order for each employee to retain the optimal amount of information from the training. This might mean including videos conferencing with other groups. This type of training is usually used with sales staff and customer service oriented teams to be able to discuss demonstrations of techniques or to role-play and critique each other’s skills within the scope of the training methods being taught.
So, consider these five training models in terms of what your goals are as a company and for your employees to receive the maximum benefits from employee training that they can.
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